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Do you struggle to remain professional when someone is aggressive, passive-aggressive, defensive, controlling, or unreasonable? Do you have a colleague who is chronically difficult with everyone? Do you freeze, get flustered, or say too much when confronted, then ruminate about the perfect response hours later?
Inevitably, we all come across difficult people. But that doesn’t mean it’s easy! This course gives you practical tools to stay calm, understand what’s driving difficult behavior, and respond with confidence and credibility. You’ll learn proven frameworks to help you navigate challenging interactions and turn difficult conversations into more productive ones.
CONTENT OVERVIEW In this course, you will:
⏺️ Get clarity on the steps you need to take before escalating a situation to senior management or HR. ⏺️ Learn how to customize your response, depending on who’s being difficult. Is it your boss? Your peer? Or…? ⏺️ Understand the important Do’s & Don’ts for dealing with difficult people. ⏺️ Discover a framework to help you diagnose what’s really going on with the difficult person. ⏺️ Learn a mantra that will guide your mindset when dealing with difficult people.
Meet Your Coach
Dr. Andrea Wojnicki MBA, DBA is an executive communication coach, podcaster, keynote speaker, and the founder of Talk About Talk. She earned her Doctorate of Business Administration from Harvard Business School, where her research focused on consumer psychology and interpersonal communication. Andrea taught in the MBA program at the University of Toronto Rotman School of Management, where she now teaches executive education, as well as at the Temerty Faculty of Medicine. Andrea helps ambitious leaders elevate their careers through private coaching, corporate workshops, masterclasses, and online courses. Andrea also shares her thought leadership as an Inc. Magazine columnist, contributor to Harvard Business Review and Fast Company, and as host of the Talk About Talk podcast, with over 200 episodes and counting. Known for her energetic and engaging style, Andrea speaks on topics including communicating with confidence, demonstrating executive presence, and the power of personal branding.
What People Are Saying
I enjoyed taking this course. The lessons were bite-sized enough that I could move through efficiently, without getting bogged down. It was very well organized. I liked that the videos were only about 10 minutes. It helped me arrive at my superpower and how to market myself.
Oklahoma
Andrea’s content is incredibly empowering and filled with practical tips, the kind of skills they don’t teach you as you’re climbing the corporate ladder. She is highly motivating and engaging, and if you get the chance to learn from her, seize it with both hands!
Global Chief of Staff, Deloitte
Working with Andrea’s guidance has been an incredible experience. In just a month, I noticed a significant difference in my approach and mindset. Her program equipped me with invaluable tools and insights. Andrea’s guidance has been instrumental.
Customer Success Coach
Andrea an authentic leader who has a great process & approach to get to the heart of what makes you distinct. For anyone interested in sharpening their communication, I highly recommend Andrea.
CEO & Investor
Take the Next Step!
Ready to handle difficult people with more confidence? Enroll today and start learning practical strategies you can use in your next challenging conversation.
$247.00
What's Included
Get practical tools and strategies you can use immediately to navigate difficult people and challenging conversations.
FAQs - Frequently Asked Qs
Q: What will I learn in this course? A: You’ll learn practical strategies and frameworks to understand difficult behavior, stay calm during challenging interactions, and respond more effectively in difficult conversations. Q: Who is this course for? A: This course is for anyone who regularly deals with challenging people at work, whether they are coworkers, managers, direct reports, customers, or other stakeholders. Q: Is the course self-paced? How long will it take to complete the course? A: Yes. All Talk About Talk courses are fully self-paced so that you can complete them on your own schedule. The lessons are intentionally concise and practical. You can complete the course all at once in one day. However, it is suggested that you take the course chapter by chapter over several days or even weeks so you can internalize the learnings and practice the skills. Q: What’s different about Talk About Talk courses? A: Andrea combines executive coaching experience, doctoral-level scholarly research, and practical communication strategies used by senior leaders. The courses are designed to be actionable, strategic, and immediately applicable in professional settings. You can also augment the learnings in these courses by listening to the Talk About Talk podcast. Q: Do I receive coaching or feedback? A: This course is built from the same frameworks and strategies used in Andrea’s executive coaching practice. This course is an asynchronous, self-paced online course that does not include private coaching. Private coaching and group masterclasses are available separately on the talkabouttalk.com website. Q: Can organizations purchase access to online courses for teams? A: Yes. Team and corporate learning options are available for organizations. Contact [email protected] for more information Q: What if I’m not satisfied? Is there a refund policy? A: We are committed to your satisfaction. That’s an important part of the Talk About Talk brand. If you are not satisfied, please contact [email protected], and we will make it right. Q: Will I receive a certificate when I finish the course? A: Yes. Once you complete the online course, you will receive a Certificate of Completion, which may also qualify for CPD (Continuing Professional Development) credits, depending on your organization or industry. Q: What if I have questions or need support during the course? A: You can reach the Talk About Talk team anytime at [email protected] We’re here to help with course access, questions, or guidance as you move through the chapters.
Ready to Handle Difficult People with Confidence?
You can’t always change difficult people but you can change how you respond to them. Gain practical tools and proven frameworks to navigate challenging conversations, stay calm under pressure, and turn difficult interactions into more productive ones.
$247.00